Synergise IT

I was speaking to a friend who works as an accountant for a mid-size company and he was telling me how the FAQ he had setup became a hit within his company’s intranet. Within his FAQ, he consolidated from various public and private data sources about their clients, names of client to contact for various issues, likes and dislikes of client (he even included things like “Becareful of XXX he has a really bad breath) to many other sensitive information about their clients.

To me, he definitely had created his own version of Wikipedia. Before he knew it, his company have stepped into the shallow waters of Enterprise 2.0. His colleagues were giving input about their clients and updating client specific information. With the release of freely available information people had access to a single point of truth which is constantly updated by dedicated team members. People from his office and regional offices would check out his FAQ before contacting their client providing them with useful information.

Enterprise 2.0 is moving into work places faster than you think. Teams nowadays is not just made up of the immediate colleagues sitting around you in your office but also the colleagues in the regional offices and even global offices. The world is getting flatter and creating a strong united team and allowing the freedom of knowledge is the only way to be highly flexible in this competitive market.