Synergise IT

One thing that struck me recently was “Why would businesses implement Enterprise 2.0?” From the business perspective, spending money on a system should return one of the following:

1) Make more money
2) Save money
3) Increase efficiency (streamlining business process, reduce redundancy, capture knowledge…)

Depending on what the enterprise 2.0 project is about, it must satisfy some or all of the above, otherwise I do not see value in the project. For example, FaceBook (by itself) within a company is not quite useful. It basically just links people up so that employees have one more communication tool (or bitching channel). However, if Facebook is integrated with, assuming, wiki or KM, then it would potentially capture knowledge and increase efficiency. All these really depends on what the proposed project is all about.

No matter what we as technologist do, we must satisfy the basic premise of business - improve the bottom line (directly or indirectly).