Synergise IT

I have recently experienced collaboration technologies within a politically intense situation within a large organisation (good thing I was only there for a day). I must say, whatever benefits that Enterprise 2.0 promises was threw out of the window and the Wikis and comments became a war ground. The moderators could not do anything productive as many were afraid to take sides or have already taken a side. It was a power struggle, childish fight and just absolutely retarded.

After this experience, I had been thinking hard about how can Enterprise 2.0 succeed in such an environment? Lets just put it this way - Enterprise 2.0 (social networks, collaboration, communication…) is a tool and its controlled by humans. Just like paracetamol, while it can help you reduce your headache and make you feel better, abuse of paracetamol can lead to death. My question is how can we prevent this from happening?

Guidelines can help.
Moderators can help.

What else?