IT implementation Success Dimensions
I had a conversation today with a colleague and one of the comments made was “The XXX IT implementation was really successful, it has reduced the number of support staff by XX and XX people were retrenched”
The first thing that came to my mind was “well, the support staff and the people who got retrenched would not think that the implementation was successful”
From different perspectives, an IT implementation can be considered a success or a failure. Different stakeholders in the organisation would have a different view of success and how it affects their job and goals. Also, when the system is being implemented, it could be a huge success but as time grows, it created another set of problems – would you consider this as successful? Also, the measure of success and the unit of analysis is another consideration of IT implementation success. Using different ways to analyse, different results can be achieved.
So how is an IT implementation successful? Is it when the combined benefits outweighs the combined cost? If that’s the case then how do one measure the combined benefits and the combined costs?
Sorry I do not have any answers to these questions and I am sure there are more dimensions of success with regards to an IT system implementation. Some food for thought.
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