Comments on: Outsourcing support the Enterprise 2.0 way http://www.bluethots.com/2009/09/03/outsourcing-support-the-enterprise-2-0-way/ Synergising People and Technology Sun, 09 Oct 2011 08:37:14 +0000 hourly 1 http://wordpress.org/?v=3.1.1 By: Sean Lew http://www.bluethots.com/2009/09/03/outsourcing-support-the-enterprise-2-0-way/comment-page-1/#comment-20752 Sean Lew Wed, 02 Sep 2009 23:36:04 +0000 http://www.bluethots.com/?p=532#comment-20752 I like it. Seems like Whirlpool just got themselves a new business model. :P I like it. Seems like Whirlpool just got themselves a new business model. :P

]]> By: Levi Watters http://www.bluethots.com/2009/09/03/outsourcing-support-the-enterprise-2-0-way/comment-page-1/#comment-20751 Levi Watters Wed, 02 Sep 2009 23:27:56 +0000 http://www.bluethots.com/?p=532#comment-20751 I think the concept has merit and in some ways it is already happening informally. Whirlpool is a good example of where people frustrated with service often turn to Whirlpool to get an answer. The problem with this is that this often turns into a "I hate this ISP" Why not turn this negative into a positive by hosting a forum where people can help with support. Every question you answer correctly gets you points and you can redeem these points for a lower cost for the service. I think the concept has merit and in some ways it is already happening informally. Whirlpool is a good example of where people frustrated with service often turn to Whirlpool to get an answer.

The problem with this is that this often turns into a “I hate this ISP” Why not turn this negative into a positive by hosting a forum where people can help with support. Every question you answer correctly gets you points and you can redeem these points for a lower cost for the service.

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